We're thrilled to announce that the beta version of NPS by AnnounceKit is officially live for all customers! With NPS by AnnounceKit, measuring customer loyalty & satisfaction and gathering feedback will become a breeze. 

Before using NPS by AnnounceKit	After using NPS by AnnounceKit

What is NPS?  

NPS is a metric that uses customers’ likelihood to recommend a product, service, or organisation as a score for your customer experience. As such, it helps you to measure customer loyalty and satisfaction. 

It is based on a single survey question, along the lines of: "On a scale of 0 to 10, how likely are you to recommend our business to a friend or colleague?” 

• 6 or lower: "Detractors"
• 7 or 8: "Passives"
• 9 or 10: "Promoters"

The formula to calculate NPS is the following: Total % of promoters – total % of detractors = NPS. 

Why NPS?

1. NPS translates a myriad of confusing metrics into a single measure, a single metric of customer experience success that is relevant for the entire organisation. 
2. NPS is based on a single survey question, which makes it easy & quick for customers and users to respond and share their feedback. 
   
   
   
   
   
   

How can you benefit from NPS by AnnounceKit? 

Very quick & easy to implement

As always, minimum effort is required from your side. You do not need to code anything in order to display the NPS question to your users; you can do it within a few clicks. If you're already using our widget, you're all set! No additional setup is required. Start gathering valuable feedback from your users directly within your AnnounceKit account. 

Seamless integration with your AnnounceKit account

All of the responses come back into your AnnounceKit account. The analytics dashboard will help you make sense of the data and draw insights & conclusions. 

Maximum flexibility thanks to advanced customization

• Customize NPS questions to suit your needs
• Opt to show or hide the "What is the reason for your score?" prompt
• Choose interaction options, such as "Until users close it," "Until users submit a response," "Only once," or "Even if users do nothing"
• Apply advanced customizations to match your brand's style

User Segmentation: Targeted Insights

With our user segmentation feature, you have the power to send NPS surveys to specific customer segments. Tailor your questions and gather feedback from the right audience. Whether you're interested in feedback from new users, long-time customers, or a specific group, NPS by AnnounceKit has you covered.

Free access during the beta phase

You are officially invited to join the beta phase of this product. During the beta phase, you will enjoy free access to NPS by AnnounceKit. Your feedback will play a crucial role in refining and enhancing the capabilities of this product. The beta process will last until we're confident that it is ready for official launch. 

Get ready to elevate your user engagement

Enough text, time for you to experience it first-hand! 😉 Get started by checking out our guide here.

NPS was one of the most upvoted feature requests that we received from our community, so we hope that this release will bring you lots of joy ☺️

We are looking forward to your feedback and thank you for being part of the AnnounceKit community. 

Cheers

We are thrilled to unveil our latest feature, Pop-ups, designed to empower you with flexibility and control over your user notifications. With Pop-ups, you can effortlessly create and display banner and pop-up notifications directly on your users' screens, without publishing any posts on your feed or widget.

🔊 Here's a glimpse of what you can expect from the Pop-ups feature:

✅ Seamless Integration: Implementing Pop-ups is a breeze. If you haven't already, simply set up the widget, and you're ready to go. No complex configurations or additional integrations are required.

✅ Effortless Creation: With our user-friendly dashboard, creating eye-catching pop-ups cannot be easier. Customize the style, add engaging content, and preview the appearance in real-time. Enjoy full control over the publish date, expiration date, and redirection URLs when users interact with your Pop-ups.

✅ Versatile Use Cases: Announce updates, notify users about scheduled maintenance, redirect them to a specific URL, or promote your marketing campaign, the possibilities are endless. Use Pop-ups to captivate your audience and keep them informed.

✅ Customization at Your Fingertips: Tailor the look and feel of your Pop-ups to match your brand. Experiment with different styles, colors, and layouts to create a consistent and visually appealing experience for your users.

✅ Perfectly Aligned: Pop-ups seamlessly integrate within AnnounceKit, ensuring a cohesive experience for managing all your user notifications in one place. Stay organized with easy tracking using statuses such as expired, scheduled, live, paused, and draft.

❗Please note that the Pop-ups feature is currently available for our Scale plan customers. Upgrade your plan today to unlock the power of Pop-ups and take your user engagement to the next level!

📖 To help you get started with Pop-ups, we've prepared a comprehensive tutorial that walks you through the setup process and showcases the various customization options. Access the tutorial here.

Thank you for your continued support as we strive to enhance your AnnounceKit experience. We can't wait to see the creative and impactful ways you use Pop-ups to connect with your users. 🙏 🙏 

🔊🔊 Jira is joining our Integrations, making your backlog & feature request management process even easier and more streamlined. No more manual data entry – just seamless integration, right from the AnnounceKit platform. 🙌 

Here is how it works!

1. Go to "Settings", then "Integrations", and authenticate your Jira account.
2. Within "Settings", go to "Feature Requests", and set everything up according to your needs.
3. Generate a ticket. 
4. Lastly, go to the details page under "Feature Requests", and click the "Move to Jira" button. Voila! Your feature request is now in Jira.

If you need more details about this integration, Have a quick look at our article.

Not bad 👀  How can I get access? 

This powerful integration is available exclusively as part of our Scale plan.

If you are not on the scale plan - what are you waiting for? 😄 Not only will you get access to this new integration, but you will also unlock the most secure & effective distribution in the industry, including boosters, email digests, and custom branding. 

If you have feedback or suggestions, please don't hesitate to reach out to our support team. We'd love to hear from you. 

No more reading lips & guesstimating importance! "Feature Requests" are now officially live for the Growth & Scale plans!

After beta testing, we are excited to release this feature to the public. Throughout the beta period, we improved the feature based on your feedback. We will enable you to gather & manage suggestions from your users even better, which will make sure that your users are engaged and that will be able to tell you what they want directly. We reduce the friction of user feedback and ranking, which makes it easy to always develop the most requested feature and to see what a user has voted for or liked in your backlog when discussing details with them.

What are they talking about⁉ -> Here’s what we offer!

With Feature Requests, AnnounceKit is with you at every stage of your product development cycle!

➡ You can collect requests from your users with the “Suggest feature” feature that can be added to your widgets and feed pages.

➡ You can enable your community to view, vote on, and comment on feature suggestions made by other users.

➡ You can make decisions about your new features with your community and keep them engaged!

➡ You can use the approval system to ensure that only the suggestions you want to appear on the page do so.

➡ You can add highly-voted features to your roadmap.

➡ You can use the “Generate Ticket” feature to have requests from your users analyzed by AI and obtain a meaningful developer ticket.

If you’re unsure how to get started, we’re including some of our articles below.

How to use the Feature Request tool in AnnounceKit?

Use AI to Generate Developer Tickets and Product Details

Don’t forget to announce this feature to your users for a great product experience! Contact us if you have any questions.

Happy Thursday everyone!

🚂<- this is the GPT-4 hype-train

🏃🏻‍♀️🏃🏾💨 <- this is us running to put fuel into it!

Our fine-tuned GPT-4 model will generate your developer tickets for you directly based on customer feedback!

Isn't it time-consuming and tedious work to refine the idea backlog and turn unstructured feedback into structured developer tickets?  We agree! This is why we have fine-tuned an AI Model based on GPT-4 to generate developer tickets for us.  

Since you’ve been using AnnounceKit since last week to successfully gather feature requests from your customers, you know how long it takes to create the perfect ticket for your developers. Well, now with this new feature, you can generate tickets with the click of a button. That's right - no more manual ticket creation!

Sidenote: If you are not using Feature Requests yet - check out our previous announcement (here).

Our AI knows all the details about your product and user persona from your last updates & website so that it can create the best tickets for you. All you have to do is hit the Generate Ticket button, and the AI will do the rest. Test it! Even we were surprised by how smart it is.

This new feature gives you more time to focus on building great products and giving your customers the best experience. So what are you waiting for? Here is the How to use AI to Generate Developer Tickets and Product Details.

Did you ever struggle with users not telling you what they need? Do you only collect feature requests internally or via user interviews? 

With this new feature, AnnounceKit users will be able to set up a page for their products and services where customers, users, and followers can directly suggest new features and improvements. The tool is designed to make it easy for users to submit feature requests, as well as for product managers and developers to manage and prioritize those requests.

If the feature request is unclear, you can leave clarifying comments and once the feature has sufficient votes you can simply add it to your roadmap.

Wondering how to get started?

The feature will be available for everyone in beta, but in the future availability might change depending on the plan

-> If you're interested in trying out the feature request, please comment "I’m in!" below and we'll share the beta access link with you

Check out our guide on "How to use the Feature Request Tool in AnnounceKit"

Pro Tips: 

1. You can also create a feature suggestion and see how users react to it & how many votes it receives from the audience. 
2. The more users you drive to your "feature request" page the more representative the votes will be & the more effective the suggestions. (We will make positioning easy in the future, but for now, we leave it up to you to tell your users where they can leave suggestions)
3. If you have wishes for the AnnounceKit Platform, you can find our Feature Requests here 😏

This is something we have been excited to launch for a while, and now, we're thrilled to share the roadmap feature is officially here 🤘

Some of you have been using the roadmap in beta, so we want to thank you for all your contributions to making the final touches 🤝

Now, with the roadmap, you can outline your upcoming announcements on your feed and widget and keep your audience updated on what's coming next!

You can check our Roadmap Guide to get started or ask questions by commenting here. We can't wait to see what you all create with it 👀

We're more than excited to announce that the roadmap feature in AnnounceKit is now in beta! 🎉

This feature allows you to keep a public roadmap of upcoming announcements and keep your audience updated on what's coming next.

If you're interested in trying out the roadmap feature, please comment "I’m in!" below and we'll share the beta access link with you 🐣

Hey everyone! We're excited to announce that if you have an existing emailing list and would like to send out product updates and announcements to them via email, you are now able to import your user list to your AnnounceKit project 💌

To get started, simply head over to the People tab and select "Import". From there, you can upload your CSV file and select which columns correspond to user attributes.

For a successful user list importing experience, see the steps🚶and beware of the requirements❗️ given in our User List Import Guide.

When announcing product updates, it is important to grab your users' attention with eye-catching visual elements and images, as much as anything. Then, let me uncover our new feature, post cover image 🖼

Now, you can add an image to display as a cover on your feed and widget. This way, you can showcase the scope of your updates in a more visually appealing way 😎 All in all, the aim is to help your users quickly notice and understand your awesome new update.

You only need to upload a cover image to your post in your content editor 🙆‍♀️ Once you've uploaded your image, it will automatically be added as the cover image and displayed on your standalone feed and widget! Happy cover imaging 😛