We're thrilled to announce that the beta version of NPS by AnnounceKit is officially live for all customers! With NPS by AnnounceKit, measuring customer loyalty & satisfaction and gathering feedback will become a breeze. 

Before using NPS by AnnounceKit	After using NPS by AnnounceKit

What is NPS?  

NPS is a metric that uses customers’ likelihood to recommend a product, service, or organisation as a score for your customer experience. As such, it helps you to measure customer loyalty and satisfaction. 

It is based on a single survey question, along the lines of: "On a scale of 0 to 10, how likely are you to recommend our business to a friend or colleague?” 

• 6 or lower: "Detractors"
• 7 or 8: "Passives"
• 9 or 10: "Promoters"

The formula to calculate NPS is the following: Total % of promoters – total % of detractors = NPS. 

Why NPS?

1. NPS translates a myriad of confusing metrics into a single measure, a single metric of customer experience success that is relevant for the entire organisation. 
2. NPS is based on a single survey question, which makes it easy & quick for customers and users to respond and share their feedback. 
   
   
   
   
   
   

How can you benefit from NPS by AnnounceKit? 

Very quick & easy to implement

As always, minimum effort is required from your side. You do not need to code anything in order to display the NPS question to your users; you can do it within a few clicks. If you're already using our widget, you're all set! No additional setup is required. Start gathering valuable feedback from your users directly within your AnnounceKit account. 

Seamless integration with your AnnounceKit account

All of the responses come back into your AnnounceKit account. The analytics dashboard will help you make sense of the data and draw insights & conclusions. 

Maximum flexibility thanks to advanced customization

• Customize NPS questions to suit your needs
• Opt to show or hide the "What is the reason for your score?" prompt
• Choose interaction options, such as "Until users close it," "Until users submit a response," "Only once," or "Even if users do nothing"
• Apply advanced customizations to match your brand's style

User Segmentation: Targeted Insights

With our user segmentation feature, you have the power to send NPS surveys to specific customer segments. Tailor your questions and gather feedback from the right audience. Whether you're interested in feedback from new users, long-time customers, or a specific group, NPS by AnnounceKit has you covered.

Free access during the beta phase

You are officially invited to join the beta phase of this product. During the beta phase, you will enjoy free access to NPS by AnnounceKit. Your feedback will play a crucial role in refining and enhancing the capabilities of this product. The beta process will last until we're confident that it is ready for official launch. 

Get ready to elevate your user engagement

Enough text, time for you to experience it first-hand! 😉 Get started by checking out our guide here.

NPS was one of the most upvoted feature requests that we received from our community, so we hope that this release will bring you lots of joy ☺️

We are looking forward to your feedback and thank you for being part of the AnnounceKit community. 

Cheers

Today we are excited to launch our first official referral program: Share & Earn! 🎁 

💡 Why did we launch it? 

With an NPS of 65 and lots of customer love, word of mouth is important for a business like ours, especially since we are fully bootstrapped and do not rely on external financing. But we also knew that we don't expect you to promote AnnounceKit for free; we want to reward you for it. So that everyone wins. Now we have the technology in place to do that. 

💰 What's in it for me?

You can offer your network a 30% discount & earn up to $1,000 on their subscription. 

• For every customer that signs up through your referral link, you will receive 25% of their subscription. 
• You can earn up to $1,000 per referred client. 
• Your network will also get 30% off on their AnnounceKit plan for the first 3 months. 

☺ Awesome! How can I get started? 

Generate a link. To participate you simply need to login to AnnounceKit and click on the Gift Icon in the top right corner to generate your unique link.

Share it. Once you have the link, you can copy & share via your preferred distribution channel. Share it with your friends, in Slack groups, on LinkedIn, or place it in your bio on Instagram and TikTok.

Track the status. When you click on the Gift Icon, you can track the status of your referral(s). 

Earn rewards. The person who clicks on your link can sign up for a free 15-day trial of AnnounceKit. If they subscribe to one of our plans, then you will be rewarded for it. You will be notified once someone views your link or becomes a customer. Your rewards will be displayed in your referral widget & automatically transferred to your Paypal account every month. 

👇 Where and how do I promote my unique referral link best?

It totally depends on you and the platforms you are active on. We do have a few tips for you:

• If you are active in a lot of Slack groups, search in these Slack groups for keywords that AnnounceKit can help with. “Product announcements”, "Product updates", “Feature requests”, “Release notes”, "Changelog", "Roadmap", can be great keywords. Recommend AnnounceKit and paste your unique link into the thread.
• If you are active on LinkedIn or Twitter, recommend AnnounceKit to your network as a post. Also pay attention to conversations in your network around the problems that AnnounceKit can solve and recommend AnnounceKit as a tool to explore.
• If you are active on Instagram and TikTok, make a video about how AnnounceKit helps you with your specific use cases. Also, make sure to add AnnounceKit to your link-in-bio so that your new and existing followers can discover AnnounceKit continuously.
• Additionally, it never hurts to promote it to your friends and family via Whatsapp. 

💭 FAQs

Will my link expire?

No. It is valid forever.

Is there a time limit for my referees to convert into customers?

No, even if they will only become customers after months, it will still count as your referral.

How do I get paid? 

You will get paid via PayPal. If you don't yet have a PayPal account, simply set one up.  

What geographies are supported?

The list of supported countries for payouts is Austria, Belgium, Brazil, Canada, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, India, Netherlands, Norway, Poland, Philippines, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States.

💙 Happy referring! 

If you have any other questions, feedback, or concerns, just leave a comment under this post or reach out to support@announcekit.com.

Now it is time to share & earn ✨ 

Your AnnounceKit Team 

Today, we are super excited to give you access to a new version of AnnounceKit - more powerful, more intuitive, and even easier to navigate than before. "Simplicity is the ultimate sophistication" - that was our goal when we designed and built our new UI. And we hope you will notice that the next time you log in to your account ☺ 

🔎  What has changed? 

1. Slick New UI: It's not just a facelift; it's a whole new level of simplicity. 
2. Say Hi to the Left Sidebar Menu: You asked, we listened. Meet our new left sidebar menu that makes navigating very simple & quick. 
3. Smooth Sailing Ahead: Though some of the changes might be subtle, we've worked hard behind the scenes to ensure your experience continues to be smooth. 

😇 No Worries

We get it – change can sometimes seem daunting at first. If we compare AnnounceKit to a sportscar, then the exterior has changed, but the engine remains unchanged. The same powerful features you love, now wrapped up in a simple, intuitive UI.

🚀 Getting Started 

Upgrading to the new AnnounceKit experience is simple. Log in to your account, and poof 🪄 – the new UI will greet you with open arms. 

👂 We Want to Hear From You

We care about you and your experience with AnnounceKit. If you have feedback, ideas, or suggestions, then leave a comment under this post, reach out to our support team at support@announcekit.com, or use the Feature Requests function. 

🙌 Thank You

A massive shout-out to our AnnounceKit community. Your feedback & support makes this whole journey a lot of fun 💙 

So, sit back, relax, log in, and experience the new version of AnnounceKit 😎 

🔊 You asked, we listened. Today, we are excited to announce a new feature for AnnounceKit – the ability to immediately display your feature request form when someone opens your widget! 

➿ With this new improvement, you can easily highlight that you are collecting feature requests. We hope that this will boost the amount of feedback you receive, increase user engagement, and strengthen your community. 

We’re adding two options to the widget configuration settings to make Feature Requests even better. Now, you can create separate widgets and use one of them to collect feature requests! 

➡ Public Feature Request: The widget will display the Feature Request List when your users click on it. They will be able to see the other requests and upvote & comment on them.

➡ Suggest Feature Form: The widget will open with the "Suggest a Feature Request Form" so that you can encourage them to share some feedback with you. 

We hope you’re as excited as we are about this new improvement and we hope it takes your user- & community-driven product development to new heights. If you have any questions or feedback, please don’t hesitate to reach out. We're always happy to hear from you. 

*Feedback from our community*	*Engineers at AnnounceKit HQ*

A week ago, we released Pop-ups. Today we are excited to announce the release of a powerful enhancement to our Pop-ups feature: Segmentation! With this addition, you can send your Pop-up notifications to specific users based on their attributes, as well as choose where your Pop-ups appear on your website or specific widgets.

Key Features and Benefits:

📍Advanced User Targeting: With the Segmentation feature, you can leverage a wide range of user attributes to create highly targeted segments. This includes default attributes such as User ID, User Name, User Email, Widget, Country, and URL. Additionally, if you have user tracking enabled, you can utilize custom attributes to further refine your segments.

✈ Tailored Messaging and Offers: Segmenting your Pop-up notifications allows you to deliver relevant and personalized messages to different user groups. Customize the content, call-to-action, and offers based on the specific attributes of each segment, maximizing the impact of your notifications.

🎯 Targeted Display Options: Choose where your Pop-ups appear on your website or specific widgets. Specify URLs or widgets where you want your Pop-ups to be displayed, ensuring that they are visible in the right context, for the right audience.

📈 Improved User Engagement: By sending targeted notifications to specific user segments and displaying them in the right locations, you can enhance user engagement and increase click-through rates. Users are more likely to interact with notifications that are personalized, relevant, and displayed in the appropriate context.

Getting Started

If you are not familiar with our segmentation feature and are going to use it for the first time, the following article may be very useful for you. Do not hesitate to ask us any questions you may have!

User Tracking&Segmentation

This improvement is based on feedback we received from our community. We encourage you to continue sharing your thoughts, ideas, and success stories with us. Together, we can shape the development of our product so that you have everything you need to deliver exceptional user experiences.

We are thrilled to unveil our latest feature, Pop-ups, designed to empower you with flexibility and control over your user notifications. With Pop-ups, you can effortlessly create and display banner and pop-up notifications directly on your users' screens, without publishing any posts on your feed or widget.

🔊 Here's a glimpse of what you can expect from the Pop-ups feature:

✅ Seamless Integration: Implementing Pop-ups is a breeze. If you haven't already, simply set up the widget, and you're ready to go. No complex configurations or additional integrations are required.

✅ Effortless Creation: With our user-friendly dashboard, creating eye-catching pop-ups cannot be easier. Customize the style, add engaging content, and preview the appearance in real-time. Enjoy full control over the publish date, expiration date, and redirection URLs when users interact with your Pop-ups.

✅ Versatile Use Cases: Announce updates, notify users about scheduled maintenance, redirect them to a specific URL, or promote your marketing campaign, the possibilities are endless. Use Pop-ups to captivate your audience and keep them informed.

✅ Customization at Your Fingertips: Tailor the look and feel of your Pop-ups to match your brand. Experiment with different styles, colors, and layouts to create a consistent and visually appealing experience for your users.

✅ Perfectly Aligned: Pop-ups seamlessly integrate within AnnounceKit, ensuring a cohesive experience for managing all your user notifications in one place. Stay organized with easy tracking using statuses such as expired, scheduled, live, paused, and draft.

❗Please note that the Pop-ups feature is currently available for our Scale plan customers. Upgrade your plan today to unlock the power of Pop-ups and take your user engagement to the next level!

📖 To help you get started with Pop-ups, we've prepared a comprehensive tutorial that walks you through the setup process and showcases the various customization options. Access the tutorial here.

Thank you for your continued support as we strive to enhance your AnnounceKit experience. We can't wait to see the creative and impactful ways you use Pop-ups to connect with your users. 🙏 🙏 

🔊🔊 Jira is joining our Integrations, making your backlog & feature request management process even easier and more streamlined. No more manual data entry – just seamless integration, right from the AnnounceKit platform. 🙌 

Here is how it works!

1. Go to "Settings", then "Integrations", and authenticate your Jira account.
2. Within "Settings", go to "Feature Requests", and set everything up according to your needs.
3. Generate a ticket. 
4. Lastly, go to the details page under "Feature Requests", and click the "Move to Jira" button. Voila! Your feature request is now in Jira.

If you need more details about this integration, Have a quick look at our article.

Not bad 👀  How can I get access? 

This powerful integration is available exclusively as part of our Scale plan.

If you are not on the scale plan - what are you waiting for? 😄 Not only will you get access to this new integration, but you will also unlock the most secure & effective distribution in the industry, including boosters, email digests, and custom branding. 

If you have feedback or suggestions, please don't hesitate to reach out to our support team. We'd love to hear from you. 

No more reading lips & guesstimating importance! "Feature Requests" are now officially live for the Growth & Scale plans!

After beta testing, we are excited to release this feature to the public. Throughout the beta period, we improved the feature based on your feedback. We will enable you to gather & manage suggestions from your users even better, which will make sure that your users are engaged and that will be able to tell you what they want directly. We reduce the friction of user feedback and ranking, which makes it easy to always develop the most requested feature and to see what a user has voted for or liked in your backlog when discussing details with them.

What are they talking about⁉ -> Here’s what we offer!

With Feature Requests, AnnounceKit is with you at every stage of your product development cycle!

➡ You can collect requests from your users with the “Suggest feature” feature that can be added to your widgets and feed pages.

➡ You can enable your community to view, vote on, and comment on feature suggestions made by other users.

➡ You can make decisions about your new features with your community and keep them engaged!

➡ You can use the approval system to ensure that only the suggestions you want to appear on the page do so.

➡ You can add highly-voted features to your roadmap.

➡ You can use the “Generate Ticket” feature to have requests from your users analyzed by AI and obtain a meaningful developer ticket.

If you’re unsure how to get started, we’re including some of our articles below.

How to use the Feature Request tool in AnnounceKit?

Use AI to Generate Developer Tickets and Product Details

Don’t forget to announce this feature to your users for a great product experience! Contact us if you have any questions.

Happy Thursday everyone!

🚂<- this is the GPT-4 hype-train

🏃🏻‍♀️🏃🏾💨 <- this is us running to put fuel into it!

Our fine-tuned GPT-4 model will generate your developer tickets for you directly based on customer feedback!

Isn't it time-consuming and tedious work to refine the idea backlog and turn unstructured feedback into structured developer tickets?  We agree! This is why we have fine-tuned an AI Model based on GPT-4 to generate developer tickets for us.  

Since you’ve been using AnnounceKit since last week to successfully gather feature requests from your customers, you know how long it takes to create the perfect ticket for your developers. Well, now with this new feature, you can generate tickets with the click of a button. That's right - no more manual ticket creation!

Sidenote: If you are not using Feature Requests yet - check out our previous announcement (here).

Our AI knows all the details about your product and user persona from your last updates & website so that it can create the best tickets for you. All you have to do is hit the Generate Ticket button, and the AI will do the rest. Test it! Even we were surprised by how smart it is.

This new feature gives you more time to focus on building great products and giving your customers the best experience. So what are you waiting for? Here is the How to use AI to Generate Developer Tickets and Product Details.