NPS by AnnounceKit: Beta is live
We're thrilled to announce that the beta version of NPS by AnnounceKit is officially live for all customers! With NPS by AnnounceKit, measuring customer loyalty & satisfaction and gathering feedback will become a breeze.
Before using NPS by AnnounceKit
After using NPS by AnnounceKit
What is NPS?
NPS is a metric that uses customers’ likelihood to recommend a product, service, or organisation as a score for your customer experience. As such, it helps you to measure customer loyalty and satisfaction.
It is based on a single survey question, along the lines of: "On a scale of 0 to 10, how likely are you to recommend our business to a friend or colleague?”
- 6 or lower: "Detractors"
- 7 or 8: "Passives"
- 9 or 10: "Promoters"
The formula to calculate NPS is the following: Total % of promoters – total % of detractors = NPS.
- NPS translates a myriad of confusing metrics into a single measure, a single metric of customer experience success that is relevant for the entire organisation.
- NPS is based on a single survey question, which makes it easy & quick for customers and users to respond and share their feedback.
How can you benefit from NPS by AnnounceKit?
Very quick & easy to implement
As always, minimum effort is required from your side. You do not need to code anything in order to display the NPS question to your users; you can do it within a few clicks. If you're already using our widget, you're all set! No additional setup is required. Start gathering valuable feedback from your users directly within your AnnounceKit account.
Seamless integration with your AnnounceKit account
All of the responses come back into your AnnounceKit account. The analytics dashboard will help you make sense of the data and draw insights & conclusions.
Maximum flexibility thanks to advanced customization
- Customize NPS questions to suit your needs
- Opt to show or hide the "What is the reason for your score?" prompt
- Choose interaction options, such as "Until users close it," "Until users submit a response," "Only once," or "Even if users do nothing"
- Apply advanced customizations to match your brand's style
User Segmentation: Targeted Insights
With our user segmentation feature, you have the power to send NPS surveys to specific customer segments. Tailor your questions and gather feedback from the right audience. Whether you're interested in feedback from new users, long-time customers, or a specific group, NPS by AnnounceKit has you covered.
Free access during the beta phase
You are officially invited to join the beta phase of this product. During the beta phase, you will enjoy free access to NPS by AnnounceKit. Your feedback will play a crucial role in refining and enhancing the capabilities of this product. The beta process will last until we're confident that it is ready for official launch.
Get ready to elevate your user engagement
Enough text, time for you to experience it first-hand! 😉 Get started by checking out our guide here.
NPS was one of the most upvoted feature requests that we received from our community, so we hope that this release will bring you lots of joy ☺️
We are looking forward to your feedback and thank you for being part of the AnnounceKit community.